Absent with valid reason

For Leave of Absence (LOA) with valid reason accompanied by documentary proof, an appeal can be submitted for management approval, seeking to be transferred to the next class.  This appeal must be submitted within two (02) working days from the missed class date, and is subject to ACI's management approval.

For LOA approved in 2024, trainees must complete the course within four (04) months from missed class or by 31 December 2024, whichever is earlier. From 2025, replacement classes are only available in WSQ or SkillsFuture Only Pathway courses, with any fee difference paid by the trainee (no refunds). For SkillsFuture Only Pathway, trainees can use SkillsFuture Credit, but no course fee grant applies.

Paid course fee will be forfeited for valid reason appeals not submitted within two (02) working days. Initial claims for the payable course fee from SkillsFuture Credit (SFC) or Post-Secondary Education Account (PSEA) cannot be processed and trainee will be liable to pay for this amount of payable course fee with other payment methods. Please note that STEP system will not allow trainee to apply for further courses until this amount is paid.

For courses that are more than 1 day, trainee will not be allowed to attend remaining sessions if trainee missed Day 1 of class. 

Appeals to transfer to the next class must be submitted within two (02) working days with proof to info@aci.edu.sg, subject to ACI's management approval. Failure to do so will forfeit paid fees and ineligible for SkillsFuture Credit or PSEA claims. Unpaid fees must be settled before enrolling in future courses.

For courses that are 2 days or more, trainee will not be allowed to attend remaining sessions if trainee missed Day 1 of class. 

Absent without valid reason

Trainees absent without a valid reason will forfeit the course fee, cannot attend remaining sessions, and are liable for the course fee. SkillsFuture Credit or PSEA claims will not be processed. Unpaid fees must be cleared before future enrollments.

ACI reserves the right to reject leave requests unrelated to the course (e.g. internet service disruption does not affect kitchen classes in person).

因正当理由缺席

对于因正当理由缺席（LOA）并附有文件证明的人员，可以提出上诉以获得管理层批准，寻求转入下一堂课。此上诉必须在缺课日期后两个（02）个工作日内提交，并须经 ACI 管理层批准。

 对于 2024 年批准的 LOA，学员必须在缺课后四个（04）个月内或 2024 年 12 月 31 日（以较早时间为准）完成课程。从 2025 年起，替代课程仅在 WSQ 或 SkillsFuture Only Pathway 课程中提供，任何费用差额由学员支付（不退款）。对于 SkillsFuture Only Pathway，学员可以使用 SkillsFuture 学分，但不适用课程费用补助。

如果未在两个（02）个工作日内提交正当理由申请转课，已支付的课程费用将被没收。无法处理技能未来学分 (SFC) 或高等教育账户 (PSEA) 的应付课程费用的初始申请，学员将有责任通过其他付款方式支付这笔应付课程费用。请注意，在支付此金额之前，STEP 系统不允许学员申请新的课程。

对于超过 1 天的课程，如果学员缺席了第一天的课程，则不允许学员参加剩余的课程。

转课申请必须在两个 (02) 个工作日内提交，并附上证据，发送至 info@aci.edu.sg，须经 ACI 管理层批准。否则，将没收已支付的费用，并且没有资格获得技能未来学分或 PSEA 的申请。未付费用必须在报名参加未来课程之前结清。

对于 2 天或更长时间的课程，如果学员缺席了第一天的课程，则不允许学员参加剩余的课程。

无正当理由缺席

无正当理由缺席的学员将被没收课程费用，不能参加剩余课程，并承担课程费用。SkillsFuture 学分或 PSEA 申请将不予受理。未付费用必须在将来报名前结清。

ACI 保留拒绝与课程无关的休假请求的权利（例如，互联网服务中断不会影响亲自参加厨房课程）。