Each course day is between 7 to 8 hours long, starting at 9am. Trainees are required to be at ACI by 8.45am. Classes will end between 5pm and 6pm.
You will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for ACI courses using your SingPass.
In STEP, please ensure that you SUBMIT your course application. Otherwise, ACI will not know you have applied. To learn more, click here: ENSURE SUBMISSION IN STEP
Please note that STEP will be down for overnight maintenance every Friday night from 11pm to the next day Saturday 7am. |
For course enquiries, please contact Kenny at 64173041 or kenny_yu@aci.edu.sg.
TGS-2023019354 Critical Core Skills (CCS)
This course aims to help working professionals better understand customer needs and deliver an effective customer experience to achieve service excellence.
The content covered will greatly support the Critical Core Skills (CCS) objective of enabling learners to be equipped with the mindset to go the extra mile in providing excellent service, identifying gaps in service areas and able to propose appropriate service recovery interventions.
This course is designed to incorporate several instructional strategies to allow learners to make meaningful connections between concepts learned in class versus real-life situations. The learning modes and activities offer opportunities for learners to demonstrate their attained knowledge and show their abilities acquired in this course.
Service Excellence
The course content includes:
1. Factors that contribute to Service Excellence
2. Identifying different types of Customers
3. Customer Needs Analysis
4. Identifying service gaps and methods of Service Recovery
5. Achieving Service Excellence through one's behaviour, responses, identifying customer's issues, improving service standards, exceeding customer's expectations and maintaining relationships with customers.
Registration Period
08/03/2024 - 19/05/2024
Course Date
27/05/2024 - 28/05/2024
Venue
Asian Culinary Institute
Course Intake Schedule Information
Language: English
Day: Monday & Tuesday
Each course day is between 7 to 8 hours long, starting at 9am. Trainees are required to be at ACI by 8.45am. Classes will end between 5pm and 6pm.
You will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for ACI courses using your SingPass.
In STEP, please ensure that you SUBMIT your course application. Otherwise, ACI will not know you have applied. To learn more, click here: ENSURE SUBMISSION IN STEP
Please note that STEP will be down for overnight maintenance every Friday night from 11pm to the next day Saturday 7am. |
For payments made ON / AFTER Sunday 1 January 2024, GST charged at 9% 2024年1月1号起付费,消费税 9%: | ||||||
FOR NON-SMEs | S’porean 新加坡公民 | S’pore PR 新加坡永久居民 | Non-S’porean 非新加坡公民 | FOR SMEs | S’porean & S'pore PR after ETSS 90% funding | Non-S’porean no funding |
Programme Fee 全额课程费用 | $580.00 | $580.00 | $580.00 | Programme Fee 全额课程费用 | $580.00 | $580.00 |
Less 50% SSG Subsidy SSG 50% 补贴 | $290.00 | $290.00 | N.A. | Less 50% SSG Subsidy SSG 50% 补贴 | $290.00 | N.A. |
Nett Course Fee 净课程费用 | $290.00 | $290.00 | $580.00 | Nett Course Fee 净课程费用 | $290.00 | $580.00 |
GST rate on/after 1 Jan 2024 2024年1月1号后消费税 | 9% | 9% | 9% | GST rate on/after 1 Jan 2024 2024年1月1号后消费税 | 9% | 9% |
Add GST charge 附加消费税 | $52.20 | $52.20 | $52.20 | Add GST charge 附加消费税 | $52.20 | $52.20 |
Payable Course Fees 应付课程费用 | $342.20 | $342.20 | $632.20 | Additional 20% ETSS funding of Programme Fee 额外20% MCES补贴 | $116 | N.A. |
For S'poreans aged 40 & above 新加坡公民40岁或以上 | Payable Course Fees 应付课程费用 | $226.20 | $632.20 | |||
Additional 20% MCES subsidy of Programme Fee 额外20% MCES补贴 | $116 | |||||
Payable Course Fees 应付课程费用 | $226.20 | |||||
Payment accepted via 可通过以下方式付款支付学费:
- SkillsFuture Credits (SFC), for Singaporeans aged 25 and above 未来技能培训补助金 (新加坡公民25岁以上)
- eNETS (e-payment)
- Credit card (e-payment)
- Debit card (e-payment)
- PayNow (e-payment)
- Bank Transfer
SkillsFuture Singapore (SSG) Subsidy
精深技能发展局(SSG)津贴
所有21岁及以上的新加坡人和永久居民可享有50%的SSG津贴
Mid Career Enhanced Subsidy (MCES) / Enhanced Training Support for SMEs (ETSS) Subsidy
中途转业者津贴(MCES)/ 加强中小企业员工培训计划(ETSS)津贴
适用于40岁或以上的新加坡人
享有70% SSG津贴
SkillsFuture Credit (SFC)
未来技能培训补助 (SFC)
仅限自行资助的个人
所有年龄在25岁及以上的新加坡人将从2016年1月起获得500新元的开户积分。
您可利用未来技能培训补助,抵消扣除津贴/资助后的课程费用。
YOUNGSTERS/STUDENTS STILL STUDYING IN MOE INSTITUTIONS ARE ENTITLED TO COURSE FEE SUBSIDIES FROM SSG ONLY IF THEY INTEND TO JOIN THE F&B INDUSTRY.
Entry Requirements:
ACI does not accept trainees under 16 years of age. For beverage (alcohol) classes, there is a minimum age of 21 years of age.
Education : Lower Secondary or WPLN 4
Language : Basic Proficiency in Written and Spoken (English / Mandarin)
入学要求:
ACI 不录取 16 岁以下的学员。 对于饮料(酒精)课程,最低年龄为 21 岁。
教育程度:初中或 WPLN 4
语言:基本的书写和口语能力(英语/中文)
REFUND POLICY (Before March 2024)
Strictly no refund allowed. 严禁退费。
REFUND POLICY FOR WITHDRAWAL (Effective March 2024 when registrations are via STEP system)
Period of Withdrawal^ | Refund Policy |
Withdrawal 14 days or more before course starts. | 100% refund of paid fees |
Withdraw from course less than 14 days before course starts. | 50% refund of paid fees |
Withdrawal on or after course starts. | No refund of paid fees |
^The date of withdrawal will be based on the date the request for withdrawal is lodged by the trainee.
We do not allow change of course date 7 days before course start. After course confirmation, change of course date is only allowed with valid reasons and documentary proof is required.
我们不允许在课程开始前 7 天更改课程日期。课程确认后,只有在上述正当理由的情况下才可以更改课程日期,并需要提供证明文件。
Absent with valid reason
For leave of absence with valid reason accompanied by documentary proof, an appeal can be submitted for management approval, seeking to be transferred to the next class. This appeal must be submitted within two (02) working days from the missed class date, and is subject to ACI's management approval.
Paid course fee will be forfeited for valid reason appeals not submitted within two (02) working days. Initial claims for the payable course fee from SkillsFuture Credit (SFC) or Post-Secondary Education Account (PSEA) cannot be processed and trainee will be liable to pay for this amount of payable course fee with other payment methods. Please note that STEP system will not allow trainee to apply for further courses until this amount is paid.
For courses that are more than 1 day, trainee will not be allowed to attend remaining sessions if trainee missed Day 1 of class.
Absent without valid reason
Trainee who are absent WITHOUT valid reason will have the paid course fee forfeited and not allowed to attend day 2 and 3 of the course (if any). Initial claims for the payable course fee from SkillsFuture Credit (SFC) or Post-Secondary Education Account (PSEA) cannot be processed and trainee will be liable to pay for this amount of payable course fee with other payment modes. Please note that STEP system will not allow trainee to apply for further courses until this amount is paid.
ACI reserves the right to assess/reject Leave of Absence reasons that are not relevant to the course missed (e.g. internet service disruption does not affect kitchen classes in person).