Facilitate Effective Communication and Engagement at the Workplace
Facilitate Effective Communication and Engagement at the Workplace
Facilitate Effective Communication and Engagement at the Workplace
Classes run from 9am up until 6pm. Trainees are required to be at ACI by 8.45am.
You will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for ACI courses using your SingPass.
In STEP, please ensure that you SUBMIT your course application. Otherwise, ACI will not know you have applied. To learn more, click here: ENSURE SUBMISSION IN STEP
| Please note that STEP will be down for overnight maintenance every Friday night from 11pm to the next day Saturday 10am. |
For course enquiries, please contact Kenny at 64173041 or kenny_yu@aci.edu.sg.
TGS-2019502766 (WSQ)
Learners will be equipped with knowledge and skills to promote the use of effective communication within a team. It also includes conflict resolution and negotiation as well as building a rapport with colleagues, stakeholders and customers.
Learners will learn to • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures • Promote effective communication among staff taking into account diversity issues • Assess conflict situation and develop appropriate conflict resolution strategies to negotiate issues towards a mutually acceptable outcome
No intakes available
Please check back later.
Classes run from 9am up until 6pm. Trainees are required to be at ACI by 8.45am.
You will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for ACI courses using your SingPass.
In STEP, please ensure that you SUBMIT your course application. Otherwise, ACI will not know you have applied. To learn more, click here: ENSURE SUBMISSION IN STEP
| Please note that STEP will be down for overnight maintenance every Friday night from 11pm to the next day Saturday 10am. |
| Payments made ON / AFTER 1 January 2024, GST charged at 9% 2024年1月1号起付费，消费税 9%: | ||
| S’porean & PR 新加坡公民 | Non-S’porean 非新加坡公民 | |
| Programme Fee 全额课程费用 | $ 880.00 | $880.00 |
| Less 70% SSG Subsidy SSG 70% 补贴 | $616.00 | N.A. |
| Nett Course Fee 净课程费用 | $264.00 | $880.00 |
| GST rate 消费税 | 9% | 9% |
| Add GST charge 附加消费税 | $23.76 | $79.20 |
| Payable Course Fees | $287.76 | $959.20 |
| For all SME staff, and non-SME S'porean staff aged 40 & above. 新加坡公民40岁或以上 | ||
| Additional funding of Programme Fee - 20% ETSS for all SME-sponsored staff - 20% MCES for non-SME S'porean staff above 40y.o. 额外补贴 | $176.00 | |
| Payable Course Fees 应付课程费用 | $111.76 | |
Payment accepted via 可通过以下方式付款支付学费：
- SkillsFuture Credits (SFC), for Singaporeans aged 25 and above 未来技能培训补助金 （新加坡公民25岁以上）
- eNETS (e-payment)
- Credit card (e-payment);
- Debit card (e-payment);
- PayNow (e-payment);
- Bank Transfer.
SkillsFuture Singapore (SSG) Subsidy
精深技能发展局(SSG)津贴
- Enjoy up to 70% SSG subsidy for all Singaporeans and PRs aged 21 and above
所有21岁及以上的新加坡人和永久居民可享有高达70%的SSG津贴
Mid-Career Enhanced Subsidy (MCES) Subsidy
中途转业者津贴（MCES）
- Eligible for Singaporeans aged 40 years old and above
适用于40岁或以上的新加坡人
- Enjoy up to 90% SSG subsidy
享有高达90% SSG津贴
SkillsFuture Credit (SFC)
未来技能培训补助 (SFC)
- For Self-Sponsored Individuals only
仅限自行资助的个人
- All Singaporeans aged 25 and above will receive an opening credit of S$500 from January 2016.
所有年龄在25岁及以上的新加坡人将从2016年1月起获得500新元的开户积分。
- You may utilise your SkillsFuture Credit to offset the course fee payable after subsidy/funding.
您可利用未来技能培训补助，抵消扣除津贴/资助后的课程费用。
YOUNGSTERS/STUDENTS STILL STUDYING IN MOE INSTITUTIONS ARE ENTITLED TO COURSE FEE SUBSIDIES FROM SSG ONLY IF THEY INTEND TO JOIN THE F&B INDUSTRY.
Target Audiences:
- Cooks, Assistant Cooks, Assistant Baker, Assistant Pastry Cook.
Entry Requirements:
Education : Minimum Lower Secondary education and above or WPLN level 4
Language : Basic Proficiency in Written and Spoken English
All our courses are full days and requires standing in the kitchen the entire time.
Please note that our kitchens are designed to accommodate 24 Trainees with 3 Trainees sharing one work-station. With relaxation of Covid measures, we have reverted to conducting classes at full capacity of 24 pax. 请注意本学院的厨房可容纳 24 名学员。其中 3 名学员共用一个工作站。随着 Covid-19 措施的放松，本学院已恢复为 24 名学员上课。
REFUND POLICY FOR WITHDRAWAL
Period of Withdrawal^ | Refund Policy |
Withdrawal 14 days or more before course starts. | 100% refund of paid fees |
Withdraw from course less than 14 days before course starts. | 50% refund of paid fees |
Withdrawal on or after course starts. | No refund of paid fees |
^The date of withdrawal will be based on the date the request for withdrawal is lodged by the trainee.
Absent with valid reason
Should a valid Leave of Absence is approved, trainee is strongly encouraged to secure a replacement class and complete the course by 31 December 2024. For a trainee who is unable to meet this deadline, please note that effective from 1 January 2025, a replacement class is only available under any of the WSQ Modular or SkillsFuture Only Pathway courses. For SkillsFuture Only Pathway courses, trainee will be eligible to tap on SkillsFuture Credit without the benefit of a course fee grant.
Absent without valid reason
Trainee who are absent WITHOUT valid reason will have the paid course fee forfeited and not allowed to attend day 2 and 3 of the course (if any). Initial claims for the payable course fee from SkillsFuture Credit (SFC) or Post-Secondary Education Account (PSEA) cannot be processed and trainee will be liable to pay for this amount of payable course fee with other payment modes. Please note that STEP system will not allow trainee to apply for further courses until this amount is paid.
ACI reserves the right to assess/reject Leave of Absence reasons that are not relevant to the course missed (e.g. internet service disruption does not affect kitchen classes in person).